آزمون هفته دوازدهم – دوره فینیشر

 Listening

Barbara is the manager of an electrical shop. Listen to her explain the shop’s policy on refunds and exchanges. Choose True or False for each statement.

1. Damaged and faulty items must be returned straight away.

2. You can either have a refund or exchange the item.

3. You must have a receipt.

4. You have to pay a small administration charge for items that need to be repaired.

5. Unwanted items can be refunded or exchanged if returned in under two weeks.

Part B) Vocabulary

6. If you return an unwanted item after two weeks of purchase, then no ………….. is possible.

7. We aim to offer good value and service to all our ……

Part C) Grammar

8. Where ……………………… going to study?

9. Which is the correct reply? Are you going to meet Ruth?

10. Will she ……………… at the rehearsal on Saturday?